Put Your Customers Welfare First and Protect Your Licence
Safeguard Your Customers. Start protecting your business. The Vulnerability Book™ is the digital solution for your team to identify, manage, and log incidents, helping you prevent harm and demonstrate your duty of care.
Equip Your Team to Act Confidently
Vulnerability is the state of being exposed to harm. A customer can become vulnerable due to alcohol, drugs, age, or simply being alone. Our digital book gives your staff the guidance they need, exactly when they need it.
Vulnerability Signs
- Lost or Alone
- Upset or Crying
- Injured
- Unsteady, shaking, or acting strange
- Signs of intoxication or spiking
- Quiet or Withdrawn
Contributing Factors
- Alcohol or Drugs
- State of Mind
- Disability or Injury
- Age
- Being alone
- Sexual Orientation / Gender Identity
How to Help
Get the person to a safe place. Call emergency services if required. Find their friends or call a reputable taxi.
Most importantly: record your actions in the Vulnerability Book™.
Train your team on this vital welfare initiative. A person feeling vulnerable can discreetly approach staff and ‘Ask for Angela’ — a code word that they need help.
Trained Staff Should:
- Move the person to a safe place.
- Speak slowly and clearly.
- Provide support and advice.
- Stay with the person and remain professional.
Log and Start Preventing
The Vulnerability Book™ isn't just a digital log. It's an active tool to guide your staff, prevent sexual violence, and reduce harm.
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Log Incidents Securely Create a permanent digital record of all welfare incidents, the people involved, and the actions your team took.
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Protect Your Team Our guidance reminds staff not to put their own safety at risk and when to call emergency services.
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Show Due Diligence A complete Vulnerability Book proves to police and local authorities that you take customer welfare seriously.
Get Instant
Access Today
Sign up for your Licensing Connect trial and get immediate access to The Refusals Register™, The Vulnerability Book, and our full suite of compliance tools.
- Protect your licence
- Empower your staff
- Prove your due diligence
Have Questions?
Want to know more about Licensing Connect or Enterprise features?
Get in touch with our team today.